FAQ

Home » FAQ

Over the years we have been asked a wide variety of questions relating to our products and services. We are delighted to provide answers to some of the most Frequently Asked Questions (FAQ’s). We do hope you will find some of this information useful. To learn even more, please feel free to contact us directly via our Contact Us page.

Should I move my furniture prior to installation of my flooring?
Ideally, the areas should be as clear as possible, but we understand that this is not always possible, so as part of our customer promise our fitters will help with larger items when needed, for example sofas, side boards, etc. Please ensure that all breakable items and valuables are removed prior to the installation.

What is the best way to clean my carpets?
We always recommend a Professional Cleaner but basic advice is never rub the stain, always blot with white kitchen roll or towel.

Is it possible to put Laminate flooring in my bathroom or kitchen?
Yes you can, however, the length of time it will last is the question. Any product made with wood is prone to expansion or swelling if it becomes wet or is subjected to long period of dampness. Once this occurs the floor may be ruined beyond repair. We advise vinyl or even better still an Amtico style of floor for such areas. Click here to see our range of Amtico or flooring or here to see our Vinyl flooring ranges.

If I see the same floor for cheaper via another shop, will you match their price? 
If  you see the identical flooring type in another local shop, bring us their written quotation and we guarantee to match their price or better still if possible beat it! Contact us for details.

Should I stain protect my carpets?
Ideally Yes, the easiest carpets that can be stain protected are Wool and Wool mix. We use Stainguard.

Do I need an underlay under my carpet?
We always recommend a really good underlay, as this can help your carpet last up to 40% longer. There are many different types of underlay ranging from Felt to Rubber and Foam, each has its own advantages. Using a high quality underlay also feels superb under foot and won’t create dust.

My Floors look uneven , is there anything that I should do?
Uneven floors are a big problem. To get a professional look with your new floor covering the floor needs to be as smooth and sound as possible. Wooden floor boards should be hard boarded or ply boarded to cover gaps between the boards. Concrete floors should be screeded.

The colour of my floor looks different to the sample that I saw. Can you tell me why?
Again, this is common as carpets and woods come from different batches than the samples and when a replacement floor is laid it often takes time to get used to the new look of the room, especially  if you are changing your floor for a completely different style i.e carpet to Amtico.

Do I need to dispose of my old flooring?
No, as part of our customer promise we will lift and dispose of your old flooring.

I need to sound proof my wood floor, what shall I do?
Any wood or laminate floor above a ground floor should have extra sound proofing. Different types of underlay help cushion the noise; a basic underlay is 3mm thick poly foam, which is fine for floors in a good condition on the ground floor. A mixture of 7mm Fibreboard and 3mm poly foam gives up to 30 decibels of noise absorption. There are lots of options depending on the budget and type of floor, but please contact us for more information.

My doors touch the carpet what should I do?
It is very common for doors to be trimmed due to new floor covering being installed. This can be part of the service that we offer to you, Please contact us for more information.

I have a concrete floor and don’t know where the radiator pipes are, do we have to put nails in the floor?
No, we can secure any gripper rods and door thresholds with adhesive, please let our team know if you are concerned about the location of pipes or cable prior to the installation.

Do Real Wood floors scratch or dent?
Yes, but this isn’t a bad thing, the beauty of any real wood is that it acts like a piece furniture and darkens with age which in-turn makes every piece unique. Do not worry as most scratches can be repaired. Taking precautions such as mats at doorways and felt pads under chair legs or tables all help to prevent damage.

If you have any other questions please contact us and we will be happy to help.

Comments are closed.